Shipment
Where is my order?
If you have not received your order, here are some recommendations that can help you:
With this link you can always know where your order is and in some cases, an estimate of the delivery date.
The carrier will do everything possible to deliver your order as soon as possible. You can see the status of your order from "My account / My orders".
From there you can also see the status of your order if it has been sent, by clicking on "Locate your order".
If you don't receive your order, inform us within a maximum of 5 days from when the tracking shows the shipment as delivered, and we will do everything possible to help you.
Check the status of your order
You can see the status of your order from "My account / My orders".Track your order
On "My account / My orders" You can find a link to track your order from the moment it leaves our facilities.With this link you can always know where your order is and in some cases, an estimate of the delivery date.
do some checking
Check that you do not have a notice in your mailbox, and that your shipment has not been delivered to a common area of the building or to a neighbor.I still have not received my order
If you see the shipment as delivered but it has not been delivered, inform us.The carrier will do everything possible to deliver your order as soon as possible. You can see the status of your order from "My account / My orders".
From there you can also see the status of your order if it has been sent, by clicking on "Locate your order".
If you don't receive your order, inform us within a maximum of 5 days from when the tracking shows the shipment as delivered, and we will do everything possible to help you.